Privacy Policy

This Privacy Policy describes how Cooltek Services (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit https://cooltekservices.com.mt/, make purchases, or interact with us in other ways. We respect your privacy and comply with the General Data Protection Regulation (GDPR) and the Data Protection Act (Cap. 586 of the Laws of Malta).

1. Who We Are

Cooltek Services
300, Triq San Tumas
Ħal Tarxien, Malta
Email: info@cooltekservices.com.mt

We are the data controller responsible for your personal data processed in connection with our website and services.

2. What Personal Data We Collect

We collect personal data that you provide directly to us. This may include:

A. Contact and Order Data

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

B. Identity Card Number (Mandatory—Warranty Purposes Only)

For certain products, we require you to provide your national Identity Card number during checkout. This information is used for warranty registration and validation only.

  • Identity Card Number (for warranty purposes only) — If not provided, your order may be incomplete or not honoured for warranty claims.

This requirement is clearly communicated at the time of collection.

3. How and Why We Use Your Data

We use your personal data only for legitimate and specific purposes:

  • To process and manage your orders

  • To communicate with you about your order

  • To register and validate product warranties using Identity Card numbers

  • To prevent fraud and unauthorized use

  • To comply with legal and regulatory obligations

Legal Basis for Processing

We rely on one or more lawful bases under GDPR:

  • Contractual necessity – to perform our contract with you

  • Legal obligation – where required by applicable laws

  • Legitimate interests – to prevent fraud and secure our services

Processing identity card numbers is conducted with appropriate safeguards under GDPR and Maltese law.

4. Cookies and Automated Technologies

Our website uses cookies and similar technologies to enhance user experience and improve website performance. You may manage your cookie preferences through your browser or our cookie consent tool.

5. Disclosure of Your Data

We will not sell or rent your personal data to third parties. Your data may be shared with:

  • Payment service providers

  • Delivery services

  • Legal authorities if required by law

All third parties with whom data is shared must comply with applicable data protection laws.

6. Data Retention

We retain personal data only as long as necessary:

  • For the duration of your warranty and to comply with legal retention periods

  • After this period, your personal data will be securely deleted or anonymised

7. How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

8. Your Rights Under GDPR

Under the GDPR and Maltese law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion or restriction of processing

  • Object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Maltese data protection authority

In Malta, the supervisory authority is the Information and Data Protection Commissioner (IDPC). Contact details are available on their official website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last Updated” date.

10. Contact Information

For any questions about this policy or your personal data, please contact:

Cooltek Services
📍 300, Triq San Tumas, Ħal Tarxien, Malta
📧 info@cooltekservices.com.mt